Device and ecosystem analysis
Analyzed workforce operational and device ecosystem data to identify device models, authentication types, IVR dependencies, and network connection methods across sites.
Workforce management
EPAY to UKG Time-Clock Migration
Supported workforce timekeeping transformation initiatives impacting approximately 100k+ employees across distributed operational environments, including UKG migration planning, IVR ecosystem analysis, device governance, and operational visibility strategy.
- HRM system of record
- Oracle Cloud HCM
- Workforce platform
- UKG Dimensions
- Time clocks
- UKG InTouch DX (Touch-ID, TouchFree)
- Connectivity
- UKG WiFi adapters
- Inventory & install partner
- Stratix
- IVR phone systems
- Asher Group
- Reporting / BI & data warehouse
- Pulls from Oracle Cloud HCM (HRM) and SAP (ERP)
- Payroll processing
- ADP Vantage
100K+
Employees in the supported workforce population
680
Time clocks inventoried across operating environments
179
Time clocks in Education, the first industry group
Challenge
A distributed device footprint without a single source of truth
- Limited centralized visibility into active and inactive workforce timekeeping devices across distributed operational environments.
- Inconsistent tracking of device models, authentication types, and connection methods, which complicated operational support and migration planning.
- The existing environment increased the risk of device loss, incomplete inventory visibility, and inefficient migration coordination during the platform transition.
Solution
What I led
Head of Device Management. Analysis first, then a migration plan and a governance model the operation could run after the platform change.
Inventory ownership and vendor reconciliation
Tracked the full clock inventory and reconciled it against vendor counts, adjusting records based on the underlying data so orders and billing matched the real footprint.
Site-by-site hardware determination
Assessed each location to determine what it needed: WiFi adapters, fingerprint, or face recognition, then ordered the WiFi adapters and tracked fulfillment per site.
Vendor discovery, contracts, and procurement
Led vendor discovery meetings, negotiated contract and MSA agreements, and acted as procurement owner for those contracts.
Budget forecasting and cost comparison
Built budget forecasting plus a current-state versus future-state cost comparison to support the investment decision.
Requirements tracking and documentation
Tracked and documented requirements as Head of Device Management, and authored the official clock install guide used in the field.
SME training and change management
Trained internal SME's on the new install and support model and provided change management so teams were ready before devices arrived.
Future-state governance documentation
Created future-state operational planning documentation, including device governance recommendations, vendor comparison analysis, contract and MSA input, and budget forecasting.
Cross-functional partnership
Partnered with device management, payroll, field operations, and vendor teams so inventory, support ownership, and escalation paths were agreed before migration activity began.
Future-state capabilities
What the target model enables
These describe planned capabilities of the future-state model rather than measured production results.
- Device inventory of record
- A single inventory with model, authentication type, connection method, and site assignment for every clock.
- Operational visibility
- Active and inactive device status visible centrally instead of reconstructed site by site.
- Governance and lifecycle
- Defined ownership for provisioning, replacement, retirement, and loss reporting.
- Vendor and cost control
- Vendor comparison, contract inputs, and budget forecasting tied to the real device footprint.
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